How many leaders and managers of big organizations or companies know the names of all their people? Even if they do, how many know the stories of those names?
Yet, in at this time when facts tell but stories sell, it might be worth for leaders and managers to get to know more about the people whom they lead and manage. Memorizing people's names is the first step.
As the founder and leader of the Facebook community "What's Your Latvian Story?" Ilze Be has witnessed first hand how people want to open up and tell their stories. There is a need to be heard and validated.
It may be surprising and educational to learn that people of the same race and nationality can represent very different cultures. Knowing how to identify cultural layers helps in conflict management.